Would You Like to Place a Phone Order?
If you are ready to place an order, you may either use our web-based ordering facility or phone-in your orders through our hotline number: 888-675-0241. A sales representative will guide you through the ordering process for ease of order placement. Our phone order facility is open on the following days and times:
Monday to Friday: 24 hours a day
Saturday: 10 AM to 5 PM (EST)
Sunday: 12 NN to 10 PM (EST)
Please do not use our hotline number to make an inquiry. This line is open for orders only and any request for information will not be entertained.
iHealth Fulfillment is committed to guarantee your satisfaction with all of our product offerings. Our Customer Service Center is composed of a team of customer care specialists who are ready to address any question you may have about any of our products or service.
Help Us Help You
Please choose from the menu below to find the information you may need. We may have already provided the answer to your question
How We Handle and Process Your Email Requests
In case you do not find the information you seek, please get in touch with us via our Help Desk
. You will find additional detailed answers to almost all possible queries you may have in our FAQs page. In case you cannot find the information you need, you also have the option of submitting a query. Your request will be submitted to a centralized case management system that will help speed up and improve the capability of our support department to respond to your email inquiries. All queries submitted are queued in our system using the following processes:
Step 1: When you submit a request, our system automatically generates a Support Ticket, of which copies are sent to you and to our Customer Support Department. You will instantly receive an automated email that acknowledges the receipt of your request.
Step 2: Your query will be randomly assigned to a Case Manager who will resolve your case. The Case Manager will respond to you via email within 24 hours from the time of your inquiry submission. For emails received on weekends and holidays, the Case Manager will respond on the following business day.